Frequently Asked Questions

Questions? We've got you covered!

Frequently Asked Questions

Need Answers? Check Out Our FAQ!

BookTimeLIVE is a simple and fun way for loved ones to read books with a child from anywhere in the world. You join a video story session, choose a book, and read together in real time.

BookTimeLIVE is for anyone who wants to stay close to a child they love, including:

  • Long-distance grandparents
  • Traveling parents
  • Military families
  • Parents who work late or odd hours
  • Loved ones supporting a child in the hospital
  • Blended families
  • Anyone who wants to bring joy through storytime

You can use BookTimeLIVE on:

  • Phones
  • Tablets
  • Laptops
  • Desktop computers

If it connects to the internet, you’re good to go.

Yes! BookTimeLIVE is made to be simple. Large buttons, clear steps, and no tech experience required. If you can click a link, you can use BookTimeLIVE.

BookTimeLIVE includes a library of children’s books, full of bright pictures and easy-to-follow stories. More stories are added all the time. Sign up for our newsletter to get updates!

Right now, reading is done through our digital library. This keeps both screens synced and easy for kids to follow. If you have any ideas on books you’d like ot see send us an idea through our contact form.

Yes. BookTimeLIVE is made for families and is built with safety in mind. No strangers, no public rooms, and no recordings.

No. Sessions are not recorded or shared. Everything stays private between you and your family.

Yes. BookTimeLIVE is designed to be simple, comforting, and supportive for kids in care. It helps them feel close to their family even when they can’t be together in person.

Our support team is ready to help you with friendly, easy guidance. Just reach out, and we’ll walk you through anything you need.

Yes! BookTimeLIVE offers support for hospitals, child-life teams, schools, and nonprofit programs.

CTA: Contact Us for Partnership Info

  • You login and select a book.
  • You send an invite to your child or their parent.
  • You both join the story room.
  • You read together through a video call and see the same book on the screen.

It feels like you’re sitting side-by-side.

Yes! You and the child see the same page, picture, and words. And you can play sound effects too! When you turn a page or highlight something, they see it too.

Kids can point, talk, laugh, and help guide the reading. Adults handle the highlighting and page turns so everything stays simple.

Yes. BookTimeLIVE saves your place so you can pick up where you left off.

It is as easy as 1-2-3!

Once they have an app, you send them a simple link.
They click it—and they’re in.
No additional downloads. No accounts for kids. Easy for everyone. See our “How It Works” page for more details.

Unfortunately, no. The BookTimeLIVE interface is designed to make the experience special between each party viewing/listening to the stroy. 

These gentle reminders help families keep storytime on schedule. Kids love knowing when it’s time for a story!

Most home Wi-Fi or phone data plans work fine. If you can make a video call, you can use BookTimeLIVE.

No download needed if you are using the desktop. For the phone and tablet we recommend downloading our app.

Yes, you can try BookTimeLIVE for free to see how it feels before subscribing.

Pricing plans will be listed on the website. We offer simple, affordable options for families of all sizes.

Yes. You can cancel your subscription whenever you choose.

Still have questions? We’re here to help.

Reach out anytime and we’ll make sure you’re ready for your first magical storytime.